Terms and Conditions

Introduction

This website is operated by OneRelief. Throughout the site, the terms “we”, “us” and “our” refer to OneRelief.
By accessing this website or making a purchase, you agree to these Terms and Conditions of Use (the “Terms”), as well as any additional policies and conditions available via hyperlink.

Any use of the site constitutes full acceptance of these Terms. If you do not agree with these Terms, you must not use the site or our Services.

1. General Conditions of Service

You confirm that you are of legal age in your country of residence, or that you have parental consent allowing your minor children to use this site.

You must not use our products or Services for any illegal or unauthorised purpose.

You must not transmit any viruses, worms, or malicious code.

Any breach of these Terms will result in the immediate termination of your right to use the Service.

2. Use and Access

We reserve the right to refuse access to the Service to any person, at any time, for any reason.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our prior written consent.

Section headings are provided for convenience only and have no legal effect.

3. Accuracy and Currency of Information

The information on this site is provided for general guidance only. We do not guarantee that it is accurate, complete, or up to date.

Some information may be historical and may not reflect the current situation.

You are responsible for checking any changes made to the site.

4. Products, Services, and Prices

Prices and descriptions of our products may be changed at any time without notice.

We may discontinue products or limit the sale of products or Services to certain persons, regions, or jurisdictions.

Colours and images of products shown on the site may not display exactly as they appear in reality, depending on your screen and device.

All products are shipped directly by our suppliers. Any customs duties, import taxes, or related fees are the responsibility of the customer.

Statutory warranty rights apply where required by law.

5. Orders and Billing

We reserve the right to refuse or cancel any order, limit quantities, or restrict orders that appear to be placed by resellers or distributors.

You agree to provide accurate and complete payment information and to keep your contact details (including email address, billing and shipping address, and payment details) up to date.

For more information, please refer to our Return and Refund Policy.

6. Third-Party Tools and Services

Certain third-party tools or services may be made available to you through the site. These tools are provided “as is” and “as available”, without any warranties, representations, or conditions of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

7. External Links

This site may include links to third-party websites. We have no control over these sites and are not responsible for their content, accuracy, or security.

Any complaints, claims, questions, or concerns regarding third-party products or services should be directed to the relevant third-party provider.

8. User Comments and Submissions

Any suggestions, ideas, proposals, plans, or other content that you send to us (by email, online form, or otherwise) may be used by OneRelief without restriction, including for editing, copying, publishing, distributing, or translating, and in any medium.

You are solely responsible for the content of your comments. They must not infringe the rights of others, and must not contain defamatory, offensive, abusive, or illegal material.

We reserve the right, but are not obliged, to monitor, edit, or remove any content that we consider inappropriate, unlawful, or in breach of these Terms.

9. Personal Data

The collection and use of your personal information are governed by our Privacy Policy.

10. Errors and Inaccuracies

From time to time, there may be typographical errors, inaccuracies, or omissions on the site relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site is inaccurate, at any time and without prior notice.

11. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful or fraudulent purpose

  • To violate any applicable law or third-party rights (including intellectual property rights)

  • To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others

  • To upload or transmit viruses, malware, or any other harmful code

  • To collect or track personal information about others without consent

  • To engage in spam, phishing, or any other harmful or deceptive practice

Any breach of these rules may result in the immediate suspension or termination of your access to the Service.

12. Limitation of Liability

The Service is provided on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

In no event shall OneRelief be liable for any direct, indirect, incidental, consequential, or special damages resulting from your use of the site, the Service, or any products purchased through the site.

13. Indemnification

You agree to indemnify, defend, and hold harmless OneRelief, its officers, directors, employees, and agents from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party rights.

14. Termination

These Terms apply for as long as you use the site or our Services. You may terminate them at any time by ceasing all use of the site and our Services.

If we believe that you have failed to comply with any provision of these Terms, we may terminate your access to the Service at any time, without notice. You will remain liable for all amounts due up to and including the date of termination.

15. Entire Agreement

These Terms, together with any other policies or legal notices posted on the site, constitute the entire agreement between you and OneRelief and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of France, without regard to conflict-of-law principles.

17. Changes to the Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Any changes will be posted on this page.

By continuing to use the site after changes are posted, you agree to the updated Terms.