Return Policy

Important Notice

We do not offer free returns. All return-related costs are the responsibility of the customer.

Return Conditions

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, undamaged, and in its original packaging.

  • Hygiene-related items have not been opened or used.

  • The product is not part of a clearance, promotional, or discounted sale.

  • The item is not marked as final sale.

  • You contact us by email before sending anything back.

If your request is approved, we will provide you with the correct return address.
Never return your order to the sender’s address shown on the package.

How to Request a Return

To initiate a return, please email info@one-relief.com with:

  • Your full name

  • Your order number

  • The reason for the return

  • A clear photo if the item is damaged

  • Your shipping address

We reserve the right to refuse returns if the product shows signs of wear, damage, or if it is returned outside the conditions listed above.

All returns are processed within 7 business days after they are received.

Refunds and Cancellations

Once an order is placed, our system processes it immediately. This means:

  • The order is quickly packed and prepared for shipment, even if tracking has not been updated yet.

  • Once the order has been shipped, cancellation is no longer possible.

Refunds will only be issued if:

  • The return has been approved according to the conditions above.

  • The returned product is received in acceptable condition.

Shipping fees, return costs, and items returned without prior approval are not refundable.

Transit Times and Shipping Location

All items are shipped from our warehouse in Asia. Due to international transit, delays beyond our control may occur.

Please note:

  • Orders cannot be cancelled once shipped.

  • If your order is already in transit, you must wait for delivery before requesting a return.

Refund Process (If Eligible)

If your return is approved and the product meets our conditions:

  • The refund will be processed within 14 days after the returned goods are received.

  • Refunds are issued via the same payment method used at checkout.

Promotional or discounted items are not eligible for refunds. They may only be exchanged for an item of equal value, subject to approval.

Return Address

All returns must be sent to our central warehouse, at the customer’s expense.
We strongly recommend using a tracked shipping service and providing the tracking number to our team.