Privacy Policy

This website and online store are operated by OneRelief, including all information, content, features, tools, products, and services provided through it (the “Services”).

The Services are powered by Shopify, which enables us to offer these features. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through the Services, or when you communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.

By accessing the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

“Personal information” refers to data that identifies you or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on how you interact with the Services and where you live, we may collect:

Contact Information: name, mailing address, billing address, shipping address, phone number, email address.

Financial Information: credit card numbers, bank account details, payment information, transactions, payment confirmations.

Account Information: username, password, security questions, preferences, and settings.

Transactional Information: items viewed, added to cart, purchased, returned, exchanged, or cancelled, along with your order history.

Communications: any information you share when contacting our customer support team.

Technical Information: device details, browser data, network information, IP address, unique identifiers.

Usage Data: browsing behavior, interactions with the website, purchase preferences.

Sources of Personal Information

We collect information:

Directly from you when you create an account, place an order, or contact us
Automatically through your device using cookies and similar technologies
Through service providers acting on our behalf
From business partners or authorized third parties

How We Use Your Personal Information

Depending on how you interact with us, we may use your information to:

Provide and Improve the Services:
Process orders, manage payments, maintain accounts, handle returns/exchanges, and personalize your shopping experience.

Marketing and Communications:
Send promotional emails, SMS messages, or postal mail; display personalized online advertisements.

Security and Fraud Prevention:
Authenticate access, secure payments, detect and prevent fraudulent or unlawful activities.

Customer Support:
Respond to inquiries and support your client relationship with us.

Legal Compliance:
Fulfill legal obligations, respond to legal processes, or enforce our policies.

Disclosure of Your Personal Information

Your information may be shared in the following circumstances:

With Shopify and service providers (IT, payments, storage, shipping, analytics, customer support)
With marketing and advertising partners to display personalized promotions
With your explicit permission (e.g., for shipping or social media integrations)
Within our corporate group or affiliated entities
As part of a business transaction (merger, acquisition, bankruptcy) or to comply with legal obligations

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes some personal information related to your use of the platform. This may involve transfers to other countries.

Shopify may also aggregate data across merchants to improve its services.

For more information on Shopify’s data practices and your rights, you can review Shopify’s Privacy Policy on their official website.

Children’s Data

Our Services are not intended for minors who have not reached the age of majority in their jurisdiction.
We do not knowingly collect personal information from children under the age of 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Security and Data Retention

We implement measures to protect your personal information; however, no method of transmission or storage is completely secure. We recommend avoiding unprotected channels when sending sensitive information.

We retain your information only as long as necessary to:

Manage your account and orders
Comply with legal obligations
Resolve disputes
Enforce our internal policies

Your Rights

Depending on your place of residence, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion
Request data portability
Manage marketing preferences (unsubscribe at any time)

If you reside in the EEA or the United Kingdom, you may also:

Object to processing
Request restrictions on processing
Withdraw consent when consent is the legal basis for processing

We may require additional information to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we handle your personal information, you may:

Contact us directly using the details below
Contact your local data protection authority

International Transfers

Your data may be transferred, stored, and processed outside your country of residence.

For transfers from the EEA or the UK, we rely on recognized safeguards such as Standard Contractual Clauses or their UK equivalents.

Policy Updates

We may update this Privacy Policy to reflect legal, technical, or business changes. We will always display the “last updated” date and, when required, notify you in accordance with applicable law.

Contact Us

For any questions about privacy or to exercise your rights, you can contact us at:

info@one-relief.com

For data protection purposes, OneRelief is the data controller responsible for your personal information.